SAP C-C4H51-2405 VALID DUMP, C-C4H51-2405 CERTIFICATION DUMP

SAP C-C4H51-2405 Valid Dump, C-C4H51-2405 Certification Dump

SAP C-C4H51-2405 Valid Dump, C-C4H51-2405 Certification Dump

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 4
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 5
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 6
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 7
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

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New C-C4H51-2405 Valid Dump 100% Pass | Pass-Sure C-C4H51-2405 Certification Dump: SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q23-Q28):

NEW QUESTION # 23
What can you use to create tickets based on conditions?

  • A. Activity planner
  • B. Workflow rule of type Action
  • C. Maintenance plan
  • D. The Ticket Creation action in the Tickets work center

Answer: B


NEW QUESTION # 24
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Service categories
  • B. Notifications
  • C. Case routing
  • D. SLA

Answer: C


NEW QUESTION # 25
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

  • A. Set up service categories and service catalogs.
  • B. Create an account with the email address of the customer.
  • C. Set scoping ques-tions and outgoing email details in fine-tuning.
  • D. Create an email template for responses.
  • E. Configure the email address in the communication channel.

Answer: A,C,E


NEW QUESTION # 26
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

  • A. A workflow rule was not scheduled to trigger the determination.
  • B. SLAs are not activated in project scoping.
  • C. SLAS are not configured in fine-tuning.
  • D. The determination rules have been configured, but not activated.

Answer: B,D


NEW QUESTION # 27
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

  • A. Data Source ID
  • B. Data Type
  • C. Usage
  • D. Web Service URL
  • E. Name

Answer: A,D,E


NEW QUESTION # 28
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